21-11-2022
In previous articles, we explored the Applications of AI and Data Science and the Risks of AI and Data Science. In this article, we will discuss the future role of AI and data science in the business world. We will examine three potential changes that AI and data science could bring about.
Complete Customer Service by Chatbots
Currently, many companies use chatbots for customer service. These chatbots often serve as the first point of contact for addressing simple queries. When the chatbot is unable to provide sufficient assistance, customers are typically referred to a human representative. In the future, advancements in Natural Language Processing (NLP) will enhance chatbots' ability to understand and address more complex issues. This could potentially lead to a scenario where chatbots fully handle customer service, reducing the need for human agents.
Robots Taking Over Physical Work
When discussing robots in business, many think of Amazon, where robots handle pallet transportation and heavy lifting in warehouses. Robots are also increasingly used in manufacturing. As AI complexity grows, robots will be able to perform more sophisticated tasks. In manufacturing, logistics, and potentially even autonomous vehicles, robots will increasingly take on roles traditionally filled by humans.
Enhanced Data-Driven Operations
The shift towards data-driven decision-making is already underway in many companies. By leveraging data, organizations can make more informed decisions, reduce costs, and adapt to changes more effectively. Data science techniques, such as machine learning algorithms, are crucial for making predictions based on data. Ongoing advancements in these algorithms, driven by both academic research and corporate R&D, will further empower data-driven operations, making them even more effective.
While we have outlined three potential future scenarios, many other changes could emerge as AI and data science continue to evolve. One thing is certain: the future will be full of surprises!
This article was written by Alex Wegh. For further questions about the content of this article, please contact us at scmarketing@student-consultant.nl
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