28-03-2024
Activities of the Quality Team
Our project portfolio spans a wide range of sectors and services, featuring a variety of challenging projects. At Student Consultant, we ensure the quality of these demanding projects by providing tailored coaching to all our student consultants where needed. This coaching is delivered by our experienced internal coaches, who possess the right expertise, knowledge, and skills to guide our student consultants through their projects. Coaches are carefully assigned to projects based on their relevant experience, knowledge, and skills, ensuring the best possible alignment with the project's requirements.
This approach sets Student Consultant apart from other student consultancy firms. Our coaching method promotes the performance, growth, and development of our student consultants without taking over their tasks. We adapt both the style and intensity of coaching to match the student's level, allowing us to work in a client-centric manner and maximize client value by tailoring our support to both the project and the consultant’s needs.
To maintain high-quality standards, the Quality Team not only offers coaching but also provides student consultants with the necessary tools, while allowing them the freedom, responsibility, and ownership of their work. These tools include clear guidelines, templates, and supporting software. Additionally, Student Consultant has developed a knowledge center containing relevant information from completed projects, which all student consultants can access to support their ongoing work. Lastly, the Quality Team conducts feasibility checks before a project is assigned to a student consultant, ensuring that the goals and action plans outlined in the project proposal are achievable within the estimated hours and align with the consultant's skills and experience.
The guidance and resources we offer to safeguard quality are provided by the following experienced consultants:
Kenny Koelman
Kenny has been serving as the Chief of Quality for over a year, holding ultimate responsibility for the quality of all projects executed. He graduated from the Eindhoven University of Technology, earning a Bachelor’s degree in Industrial Engineering and a Master’s in Innovation Management. Kenny also worked for over a year at Accenture as a Management Consulting Analyst, gaining valuable experience. During his studies, he was an active student consultant, successfully completing multiple projects himself.
Deborah Luijendijk
Deborah has been with Student Consultant for five months as the Customer Excellence Director. Within Customer Excellence, she ensures the quality of our services. She leads the Customer Excellence Team, coaching projects and equipping our student consultants with the necessary tools. In addition, Deborah is implementing a new project management system. She also continues to work on consultancy projects, giving her up-to-date insights into the needs for coaching and resources.
Sjoerd Deneer
Our latest addition to the Quality Team is Sjoerd, who has been with Student Consultant for over three years. Initially serving as Consultant & Marketing Manager, he has since advanced to the role of Customer Excellence Specialist. This transition was made possible through the experience he gained from successfully completing 16 projects at Student Consultant. Currently, Sjoerd supports Deborah with all activities within the Customer Excellence Team while also leading projects that draw on his broad expertise.
As the Quality Team, we strive to deliver the same high standards of quality to our clients. As a result, we currently boast an NPS (Net Promoter Score) of over 85 on a scale of 0 to 100, and a general recommendation score of 8.8 out of 10! Despite these impressive ratings, we continuously work to further optimize our services.