DSV

Optimizing Customer Satisfaction and Retention of New Clients

DSV sought to enhance its customer satisfaction and retention of new clients. Our student consultants achieved this by developing a process flow, RACI model, and sales tool with input from the organization. The process flow focuses on the overall process, the RACI model addresses responsibilities within the process, and the SalesTool outlines the implementation process and timeline. Key to designing this new process was close collaboration with the organization and translating input from interviews into a functional new process. A workshop was ultimately organized to introduce the new process to leadership teams.

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