Optimizing Customer Satisfaction and Retention of New Clients
DSV sought to enhance its customer satisfaction and retention of new clients. Our student consultants achieved this by developing a process flow, RACI model, and sales tool with input from the organization. The process flow focuses on the overall process, the RACI model addresses responsibilities within the process, and the SalesTool outlines the implementation process and timeline. Key to designing this new process was close collaboration with the organization and translating input from interviews into a functional new process. A workshop was ultimately organized to introduce the new process to leadership teams.
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Fresh Perspective
Student Consultant delivers innovative insights through a fresh perspective.
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State-of-the-art academic knowledge
As our student consultants are university students, they possess state-of-the-art academic knowledge.
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Autonomy & Excellence
Student Consultant provides autonomy and excellence through training and coaching from experienced consultants.
Free, tailored proposal in 5 business days.
Our student consultants are eager to tackle challenges, including those facing your organization. Tell us what you're struggling with, and you're guaranteed to receive a tailored proposal within five days that outlines an approach based on the latest academic insights.
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