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Client case · KPN

Support during the hyper-care phase at KPN

A student consultant supported KPN’s Corporate Procurement Office during the hyper-care phase of a major system migration within the procurement department.

Student Consultant KPN

Situation

A major system migration

KPN’s procurement department was going through a major system migration. During its hyper-care phase, a student consultant supported the Corporate Procurement Office (CPO), in intensive collaboration with the manager and several buyers of the CPO team. The project ran from November 2021 to February 2022.

Approach

Answering and documenting questions

  1. Answering questionsHyper-care phaseThe student consultant answered incoming questions, in close collaboration with the manager and buyers of the CPO team.
  2. Writing work instructionsFor common issues, the student consultant drew up work instructions.

Result

What was delivered

  • Work instructionsFor common issues after the system migration

At a glance

  • Work instructionsFor common issues after the system migration
Client case
KPN
Project period
November 2021 – February 2022

Project team

  • Tim van der Linden · Consultant

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