Setup and optimization of the Knowledge Management System
NTI, a renowned Dutch educational institution for adults, faced the challenge of enhancing the efficiency of its customer service department. Our student consultants collaborated with the IT department to establish and optimize a central knowledge repository, Polly. Information was systematically categorized into articles and supplemented with easily adaptable templates. This improved the speed and consistency of staff responses to inquiries. The result was a significant reduction in response times and enhanced operational efficiency of NTI's customer service.
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Fresh Perspective
Student Consultant delivers innovative insights through a fresh perspective.
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State-of-the-art academic knowledge
As our student consultants are university students, they possess state-of-the-art academic knowledge.
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Autonomy & Excellence
Student Consultant provides autonomy and excellence through training and coaching from experienced consultants.
Free, tailored proposal in 5 business days.
Our student consultants are eager to tackle challenges, including those facing your organization. Tell us what you're struggling with, and you're guaranteed to receive a tailored proposal within five days that outlines an approach based on the latest academic insights.
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